Kore

Kore

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18 Feb, 2024
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Overview

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FAQ

Kore is a platform for building, deploying, and managing conversational AI applications. It provides businesses with the tools and technologies needed to create intelligent, engaging chatbots and virtual assistants that can automate tasks, improve customer service, and personalize user experiences.

Its user-friendly tools, advanced capabilities, and open architecture make it a valuable solution for organizations of all sizes.

Kore Features

Kore is a conversational AI platform that provides a suite of features for building and deploying virtual assistants (VAs). Here are some of the key features of Kore:

  • Pre-built integrations: Kore provides pre-built integrations with a wide range of popular CRM, ERP, and other business applications. This makes it easy to connect your VAs to your existing systems and data.
  • Manage experiences in voice & digital channels in any language: It supports a wide range of voice and digital channels, including web chat, social media, and mobile apps. You can also create VAs that can speak multiple languages.
  • Enterprise-grade security and compliance controls: Kore ai is designed to meet the security and compliance requirements of large enterprises. It includes features such as role-based access control, data encryption, and audit logging.
  • AI-Powered Multi-Channel Control Center: The Omnichannel Agent Desktop provides a single interface for agents to manage interactions across all channels. This makes it easy for agents to provide a seamless and consistent experience to customers.
  • AI-powered agent assist: Kore's AI-powered agent assist features can help agents resolve customer issues more quickly and efficiently. This includes features such as suggested responses, next-best-action recommendations, and knowledge base search.
  • Voice-Driven Intelligent Customer Care: Kore’s Conversational IVR is a voice-driven self-service solution that can help you reduce call wait times and improve customer satisfaction.
  • Natural language understanding: Its Conversational IVR can understand natural language, so customers can speak to it in their own words. This makes it easy for customers to find the information they need and get their issues resolved quickly.
  • AI-powered assistance for agents: AgentAssist provides AI-powered assistance to agents, helping them resolve customer issues more quickly and efficiently.
  • Real-time guidance: AgentAssist provides real-time guidance to agents, suggesting next-best actions and providing relevant information from the knowledge base.
  • Create and manage your knowledge base: Kore Knowledge AI makes it easy to create and manage your knowledge base. You can use a variety of content types, including text, images, and videos.
  • AI-powered search: AI-powered search can help customers find the information they need quickly and easily.
  • Low-code/no-code development: Its platform is designed to be easy to use, even for developers with no prior experience with chatbot development.
  • Integrate with your existing systems: Kore can integrate with a wide range of existing systems, including CRM, ERP, and other business applications. This makes it easy to connect your VAs to your existing data and processes.
  • Build and deploy generative AI models: Its Generative AI Builder makes it easy to build and deploy generative AI models. These models can be used for a variety of tasks, such as generating text, translating languages, and writing different kinds of creative content.

Kore Pricing

  • Free Plan: Provide a free Trial.
  • XO Platform: Standard Plan: $0.20 per conversation. Enterprise Plan: Customized for large organizations.
  • SearchAssist: Standard Plan: $500 per month for up to 100K queries.

Kore Usages

  • Answering frequently asked questions (FAQs): VAs can handle simple inquiries about products, services, orders, and more, freeing up human agents for complex issues.
  • Providing 24/7 customer support: VAs can be available around the clock to answer questions and provide support, improving customer satisfaction.
  • Personalizing the customer experience: It can collect customer data and preferences to personalize interactions and recommendations.
  • Resolving customer issues: This can guide customers through troubleshooting steps or connect them with the appropriate agent.
  • Conducting surveys and collecting feedback: It can gather valuable customer insights through automated surveys and feedback forms.
  • Onboarding and training new employees: Kore can provide personalized onboarding experiences and answer questions about company policies and procedures.
  • Providing IT support: VAs can answer common IT questions and help employees with password resets, software installation, and other technical issues.
  • Automating HR tasks: AI can handle routine HR tasks like leave requests, benefits enrollment, and payroll changes.
  • Collecting employee feedback: VAs can conduct surveys and gather feedback on employee satisfaction, engagement, and morale.
  • Providing access to knowledge base and resources: It can help employees find the information they need quickly and easily.
  • Qualifying leads: VAs can pre-qualify leads before connecting them with sales representatives, improving conversion rates.
  • Scheduling appointments and demos: VAs can automate the process of scheduling appointments and demos, saving sales reps time.
  • Providing product information and recommendations: VAs can answer questions about products, services, and pricing, and recommend relevant solutions.
  • Collecting customer data and preferences: VAs can gather valuable data that can be used to personalize marketing campaigns.
  • Running targeted campaigns: VAs can deliver personalized marketing messages to specific customer segments.
  • Education & Learning: Kore bots can be used to deliver educational content, answer student questions, and provide personalized learning pathways.

Kore Competitors

  • Yellow.ai: A conversational AI platform that is designed to be easy to use and affordable. Yellow.ai offers a variety of pre-built templates and integrations, making it a good option for small businesses.
  • IBM Watson Assistant: A conversational AI platform from IBM that offers similar features to Kore. Watson Assistant is backed by IBM's research and development resources, making it a powerful option for large businesses.
  • Druid: Develops automated enterprise chatbots powered by AI, offering similar capabilities to Kore in customer service and employee experience.
  • Google Dialogflow: A popular chatbot engine from Google, offering a user-friendly interface and integration with Google Cloud services.
  • Qualified: Qualified is a conversational sales and marketing platform for Salesforce, which, starting with chatbots and live chat, includes advanced routing and omnichannel alerts, so users can prompt sales reps to take immediate action with their named accounts.
  • Azure Bot Service: Azure Bot Service enables developers to create conversational interfaces on multiple channels while Language Understanding (LUIS) helps developers create customized natural interactions on any platform for any type of application, including bots.
  • Genesys Cloud CX: Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.
  • Haptik: A conversational AI platform from India that offers a wide range of features, including natural language understanding, machine learning, and integration with popular Indian messaging apps.
  • Cognigy.AI: A conversational AI platform that offers a unique approach to chatbot development, using a visual flow builder instead of traditional coding.
  • boost.ai: A conversational AI platform that focuses on providing businesses with the tools they need to build and deploy high-quality chatbots quickly and easily.

Kore Launch & Funding

Raj Koneru founded it in the year of 2022. company has raised a total of $84.3 million in funding over six rounds.

Kore Limitation

  • Performance: Kore AI can experience performance issues with large datasets (over 20k nodes and 50k FAQs). This can lead to slow response times and poor user experience.
  • Scalability: Kore’s scalability is limited by its cloud infrastructure. This means that it may not be able to handle high volumes of concurrent users.
  • Limited natural language processing: Its natural language processing capabilities are not as advanced as some other platforms, which can lead to misinterpretations and misunderstandings.
  • Limited support for custom integrations: While Kore offers some pre-built integrations with other applications, it may be difficult to integrate with custom applications or platforms.
  • Customization: While Kore AI offers a wide range of features and customization options, it may not be able to meet all of your specific needs. This could be a limitation if you have complex requirements for your conversational AI application.
  • Rate Limits: Kore enforces rate limits on its public APIs to prevent abuse and ensure optimal performance. These rate limits can be restrictive for some users, especially those who need to make a large number of API calls.
  • Pricing: Kore has a tiered pricing model, which means that the cost of using the platform is based on your usage. This can be expensive for businesses that need to support a large number of users or have high volume requirements.
  • Limited AI capabilities: Kore AI capabilities are still under development, which means that it may not be able to understand and respond to complex queries as well as some other conversational AI platforms.
  • Lack of transparency: It does not provide a lot of information about its AI models or how they work. This can make it difficult to understand how your bots are making decisions and to troubleshoot any problems that may arise.
  • Security concerns: As with any cloud-based platform, there are always security concerns when using Kore.ai. It is important to take steps to secure your bots and data against unauthorized access.
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You Asked, We Answered!

Kore is a platform for building and deploying intelligent virtual assistants (IVAs) and chatbots. It provides a set of tools and services that make it easy to create, train, and deploy these AI-powered assistants.

Kore uses a combination of AI technologies, including natural language processing (NLP), machine learning, and deep learning, to power its chatbots.

1. Increased efficiency: Kore can automate many customer service tasks, freeing up human agents to focus on more complex issues.

2. Improved customer satisfaction: It can provide customers with 24/7 support and answer their questions quickly and accurately.

3. Reduced costs: It can help businesses save money on customer service costs by automating tasks and reducing the need for human agents.

Kore AI is used by businesses of all sizes across a variety of industries, including:

1. Banking and Finance

2. Healthcare

3. Retail

4. Technology

5. Travel and hospitality

1. Knowledge Graph: The Knowledge Graph is a central repository for all the information that your IVA needs to know, including FAQs, product information, and company policies.

2. Natural Language Processing: Kore NLP engine allows your IVA to understand and respond to user questions in a natural way.

3. Machine Learning: Its machine learning algorithms allow your IVA to learn and improve over time, becoming more accurate and helpful with each interaction.

4. Integrations: Kore integrates with a wide range of third-party applications, allowing you to extend the functionality of your IVA and connect it to your existing systems.

Kore offers a comprehensive set of features, including natural language understanding (NLU), intent recognition, entity extraction, sentiment analysis, conversation flow management, and chatbot analytics.

Kore offers a free trial, so you can try out the platform before you buy. You can also sign up for a free webinar to learn more about Kore.ai and how it can benefit your business.

Kore offers a variety of pricing plans to meet the needs of different businesses. You can get a quote online or contact sales for more information.

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