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18 Feb, 2024

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Zencall transforms business communication with AI-answered calls, ensuring prompt responses and call redirection. With features like instant call notifications, unlimited prompt tests, and global language support, it enhances customer service, aids in lead generation, and manages after-hours calls efficiently. Zencall is available on iOS and Android, offering a free phone number and customizable plans for businesses to optimize call handling and improve overall customer engagement.

Zencall Features

  • AI-Answered Calls: AI agent handles calls when you're busy or away.
  • Instant Call Notifications: Get notified and read transcriptions in the ZenCall app.
  • Unlimited Prompt Tests: Optimize AI responses with free test trials.
  • Link Sharing via Text: AI can send URL links in text messages.
  • Call Redirection: Redirects calls to appropriate personnel or services.
  • Keep Your Business Number: Integrate with your existing business number.
  • Free ZenCall Phone Number: Offers a free phone number for managing calls.
  • Global Reach and Multiple Languages: Supports various languages and offers local numbers in multiple countries.
  • Available on iOS and Android: Install Zencall app on your mobile device to start using it.

Zencall Pricing

15 AI Calls / Month Free, then $0.15 / Call (7 Days Free Trial)

Zencall Usages

  • Customer Service Enhancement: Automatically handles basic customer inquiries, improving response times.
  • After-Hours Call Management: AI agent can manage calls outside of business hours.
  • Appointment Booking: Assists in scheduling appointments and managing calendar entries.
  • Lead Generation: Filters and qualifies leads through initial AI interaction.
  • Information Dissemination: Provides key business information to callers, like working hours or location.
  • Emergency Contact: AI can handle emergency calls and redirect them appropriately.
  • Language Accessibility: Supports interactions with customers in various languages.

Zencall Competitors

  • Echowin: Echowin is an AI call answering and workflow automation platform, designed to streamline customer service and call handling for businesses. It ensures 24/7 availability, reducing wait times and providing swift resolutions to customer inquiries through AI agents. 

Zencall Launch and Funding

Zencall was founded in 2021.

Zencall Limitations

  • Limited Understanding of Complex Queries: AI might struggle with understanding and appropriately responding to complex or nuanced customer inquiries.
  • Dependence on Scripted Responses: AI responses are often based on predefined scripts, limiting the ability to handle unique or unexpected situations.
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Zencall is an AI-powered call management assistant that helps businesses improve customer service, manage calls efficiently, and boost engagement. It uses AI agents to answer calls when you're busy or away, providing prompt responses and redirecting calls as needed.

Zencall is ideal for businesses of all sizes, from small startups to large enterprises. It's particularly helpful for businesses that:

  • Want to improve customer service and response times
  • Need to manage calls outside of business hours
  • Generate leads and qualify potential customers
  • Provide information to callers in multiple languages
  • Handle emergency calls efficiently

Zencall is easy to set up and use. You can:

  • Sign up for a free trial or paid plan
  • Get a free Zencall phone number or integrate your existing business number
  • Train your AI agent with scripts and responses for common questions
  • Start receiving calls and let Zencall handle them

Zencall takes data security and privacy seriously. They use industry-standard security measures to protect your data and comply with all relevant privacy regulations.

  • Improved customer service: Zencall provides 24/7 availability and ensures prompt responses to customer inquiries, even when you're unavailable.

  • Increased efficiency: Zencall can handle routine calls automatically, freeing up your time to focus on more important tasks.

  • Boosted lead generation: Zencall can qualify leads through initial AI interaction, helping you identify potential customers and convert them into sales.

  • Reduced costs: Zencall can help you save money on hiring additional staff to handle calls.

  • Improved language accessibility: Zencall supports multiple languages, allowing you to communicate with customers worldwide.

Zencall is designed to be user-friendly and easy to set up. The mobile app and web interface are intuitive and simple to navigate, even for non-technical users.

Zencall records calls for training purposes and to improve the accuracy of their AI agents. However, they anonymize all recordings and only store them for a limited time. You can also opt out of call recording if you wish.

Zencall offers a free plan with limited features. They also have paid plans with more features and call minutes.

Zencall currently supports over 20 languages.

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