Observe.ai is a company that develops a contact center conversational intelligence platform. It is built on a 30 billion-parameter contact center large language model (LLM) and a generative AI engine. The platform uncovers insights from 100% of customer interactions to maximize frontline team performance and drive outcomes across the business.
It provides visibility into customer interactions across channels, offers real-time guidance and targeted coaching for frontline teams, and automates workflows to boost efficiencies and agent performance. Observe.ai also offers features like highly accurate transcription with speech recognition, sentiment analysis, silence detection, automated redaction for compliance, and entity detection and extraction.
To know about pricing, you have to contact Observe.ai and fill out the form.
Observe.ai was founded by Swapnil Jain, Akash Singh, and Sharath Keshava Narayana in 2017. Swapnil Jain serves as the CEO. The company launched its Real-Time AI product suite on January 31, 2023. It has raised $213 million in funding, with the latest round in 2022, and is valued between $500 million to $1 billion.
What is Observe.ai?
Observe.ai is a company that develops a contact center conversational intelligence platform, leveraging advanced AI technology to analyze and optimize customer interactions.
What is the Contact Center Large Language Model (LLM)?
The Contact Center LLM is a 30 billion-parameter model used by Observe.AI to uncover insights from all customer interactions, enabling businesses to maximize frontline team performance.
What features does Observe.ai offer?
Observe.ai provides 100% visibility into customer conversations, real-time guidance and targeted coaching for frontline teams, automated workflows, highly accurate transcription with speech recognition, sentiment analysis, compliance features, and more.
How does Observe.ai help businesses?
Observe.ai helps businesses improve sales, call center quality, revenue, and retention by offering real-time analytics, automated workflows, agent guidance, compliance adherence, and operational efficiency.
How can businesses access Observe.ai?
To access Observe.ai's platform and learn about pricing, businesses can contact Observe.AI directly and fill out the form on their website.
How does Observe.ai ensure compliance with regulations?
Observe.ai helps businesses reduce risk and ensure compliance by offering automated redaction for sensitive information, entity detection and extraction, and other compliance features to meet regulatory requirements.
Can Observe.ai integrate with existing systems?
Yes, Observe.ai can integrate with existing CRM systems, call center platforms, and other tools used by businesses to streamline operations and enhance customer interactions.
How does Observe.ai contribute to improving customer experience?
By analyzing customer interactions and providing real-time guidance to frontline teams, Observe.ai helps businesses deliver more personalized and effective customer experiences, leading to higher satisfaction and loyalty.
very useful to analyze and optimize customer interactions from different channels
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